Table of contents
- Our services
- Booking & Pet Policy
- Service limitations and modifications
- Data Protection and Privacy
- User guidelines
- Third parties
- Intellectual property
1.4 The website https://www.nobishotel.es and our services are provided by Hotel Nobis Palma SL (company reg. no. B44602811).
1.5 You can find our hotel at the following address:
Carrer de les Caputxines 9
2. Our services
2.1 Nobis Hotel offers individuals and companies an opportunity to enjoy unique experiences at our five-star hotel, situated in the centre of Palma. Among other services, we offer
- Hotel accommodation
- High quality food and beverage in our restaurant and bar
2.2 You are solely responsible for the accuracy of the data and personal information that you provide while using our services. Therefor you promise that any registration information that you submit to Nobis Hotel is true, accurate, and complete, and you agree to keep it that way at all times. Please be aware that Nobis Hotel has no responsibility for your choices to provide information to us or while using our services.
3.3 Your reservation will become binding once it has been confirmed by Nobis Hotel. The confirmation of your reservation, as well as your unique confirmation number, will generally be provided in writing, through email. However, depending on how you make your reservation, your confirmation number may be provided by other means of communication.
3.4 You must be aged 18 years or over to make a booking with us and you must be aged 18 years or over to stay alone in one of our hotel rooms. If a guest arrives at the hotel and is under 18 years of age the guest will not be permitted to stay alone. If a person who is over 18 years of age (”adult”) shares the room with a person under 18 years of age (”minor”), the adult assumes complete liability for the minor’s use of the hotel room and our services in general. For more information, please contact our customer service.
3.5 When you stay at our hotel the check-in and check-out times will differ depending on how you make your reservation and which room category you choose. In general, the check-in and check-out times will be communicated on our website our through your booking confirmation. If you wish to receive additional information connected to your reservation, please contact our customer service.
Reservations can be canceled, different terms and conditions apply. Please see booking conditions in the time of booking.
We value your understanding and cooperation in adhering to our policy. Any additional nights reserved will be canceled without charge unless otherwise indicated in the conditions of sale for the rate reserved. If you have any inquiries or require assistance, please do not hesitate to contact us via email or phone.
3.7 No Show
In the event of a no-show, where a reservation has been guaranteed by a credit card and is not canceled, Nobis Hotel will apply a full charge for the entire stay, including applicable taxes. This charge will be billed to the customer's credit card, which was provided to guarantee the reservation.
It's imperative to be aware that for certain rates, the full charge of the stay will be incurred in the event of a no-show, as explicitly specified in the conditions of sale.
We appreciate your attention to these policies, and should you have any inquiries or require further clarification, please feel free to reach out to us directly.
3.8 Pet Policy It is not always easy to find pet-friendly hotels in Palma, but at Nobis Hotel we are delighted to welcome your furry friends to our lovely hotel. However, the amount of pet-friendly rooms at our hotel is limited.
- No pets allowed in Mirall Bar, SPA and Gym
- Pet fee to stay at the hotel – 75 € (maximum 10 kg)
- Well behaved small dogs under 10 kg are allowed in NOI under the table.
4.1 When making a reservation through our website, over the phone or on-site at our hotel, you may pay with either debit or credit cards. Adyen banking services manages all of our banking transactions. Nobis Hotel does not store any credit card numbers. Payment on invoice is only permissible for company clients, either through a specific agreement or with Nobis Hotel’s express consent, to which there is no entitlement.
4.2 Our hotel accepts most major debit/credit cards, including Visa, American Express, MasterCard, Diners and Euro Card. When you make a reservation as part of the checkout process you are automatically taken to the Adyen payment facility for debit/credit card payments. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. The online reservation process is secured using SSL (Secure Socket Layer) technology. This is to prevent anyone from intercepting your credit card details during transmission via the Internet. Your credit card details will never be sent in an email or transmitted by any means other than SSL
4.3 Your payment is handled by Adyen with secure encryption and under strict banking standards, called PCI DSS (Payment Card Industry Data Security Standard). Payment may in some instances be made using 3D Secure protocol ((Verified by Visa and MasterCard SecureCode), which is designed as an additional security layer for online credit and debit card payments.
4.4 Nobis Hotel will not apply any extra charge for card payments. Your bank may however apply additional charges depending on your type of debit/credit card. In the event that no payment has been received after placing your reservation, Nobis Hotel may automatically cancel your reservation.
4.5 In addition to the terms specified in section 4.2. Nobis Hotel will only accept cash payment in Euro. In a situation where a guest of the hotel wants to pay by any means other than Euro, such as traveler's checks, coupons, foreign currency or other debit or credit cards than those specified in section 4.2, such payment methods must be pre-approved by an authorized representative of Nobis Hotel.
5. Service limitations and modifications
5.1 Nobis Hotel will make reasonable efforts to keep our services operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. Nobis Hotel reserves the right at any time and for any reason to suspend, discontinue, terminate or cease providing access to the website or any service provided through our services, temporarily or permanently. In the case of any temporary or permanent suspension, discontinuation, termination or cessation of access, Concepció by Nobis shall use its reasonable endeavours to notify the person(s) of such decision in advance. Any such decision will be made at Nobis Hotel’s discretion.
5.2 You hereby agree that Nobis Hotel and its subsidiaries, affiliates, successors, assigns, employees, agents, directors, officers, partners and shareholders shall not be liable to you or to any third party for any changes or modifications to our website or any of our services that Nobis Hotel may wish to make from time to time, or for any decision to suspend, discontinue or terminate the website, the services or any part or parts thereof, or your possibility to use or access the same from or within any territory or territories.
5.3 Nobis Hotel may change the features of any type of services, may withdraw or, or introduce new features, products or types of account at any time and for any reason, and may change the prices charged for any of its services from time to time.
6. Data Protection and Privacy
7. User guidelines
In order for us to be able to provide our visitors with high quality experiences, services and offers we need everyone to feel an indubitable sense of security in their interactions with our hotel and our website. Therefor we urge you to respect Nobis Hotel as well as other visitors of our website. For these reasons you must not engage in any activity which is or includes material that:
- is illegal, or intended to promote or commit an illegal act of any kind, including but not limited to violations of intellectual property rights, privacy rights, or proprietary rights of Blique by Nobis or a third party
- is offensive, abusive, defamatory, pornographic, threatening, or obscene
- impersonates or misrepresents your affiliation with another user, person, or entity, or is otherwise fraudulent, false, deceptive, or misleading
- purposely includes personal data of third parties or is intended to solicit such personal data
- interferes with or in any way disrupts our services, tampers with, breaches, or attempts to probe, scan, or test for vulnerabilities in the services or Nobis Hotel’s computer systems, network, usage rules, or any of Nobis Hotel’s security components, authentication measures or any other protection measures applicable to the services; or
- includes malicious content such as malware, Trojan horses, or viruses, or otherwise interferes with any user’s access to the services;
- involves the transmission of unsolicited mass mailings or other forms of spam, junk mail, or similar
8. Third Parties
8.1 By using our website, you may be provided with access to third party websites, databases, networks, servers, information, software, programs, systems, directories, applications, products or services (hereinafter “External Services”).
8.2 Nobis Hotel does not have or maintain any control over nor does it take any responsibility for the External Services and is not and cannot be responsible for their content, operation or use. By linking or otherwise providing access to any External Services, Nobis Hotel does not give any representation, warranty or endorsement, express or implied, with respect to the legality, accuracy, quality or authenticity of content, information or services provided by such External Services.
9. Intellectual property
9.1 All content on the website is, unless otherwise stated, owned by Nobis Hotel Palma LS.
9.3 Unless otherwise stated, reproduction, publication, processing, transfer, storage or other use of the content on the Nobis Hotel website requires prior written approval.
9.4 The use of trademarks and logos that appear on the site will require the previous written consent of Nobis Hotel or, if applicable, another authorized right-holder.
You hereby agree to indemnify, defend and hold harmless Nobis Hotel, its successors, assigns, affiliates, agents, directors, officers, employees, partners and shareholders from and against any and all claims, obligations, damages, losses, expenses, and costs, including reasonable attorneys' fees, resulting from:
- any third-party claim of infringement of copyright or other intellectual property rights or invasion of privacy arising from your actions in regard to our website and our services
11.3 Any potential dispute shall be settled in accordance with Swedish law at the District
Court of Stockholm.
The services hereunder are offered by Nobis Hotel Palma LS, a company incorporated under the laws of Spain and with its main place of business in Palma, Spain. You may contact us by email, phone or on-site at our hotel, located at the following address:
Nobis Hotel Palma
Carrer de la Caputxines 9
07003 Palma, Illes Balears
Star Classification questionnaire.